Shipping policy

Thank you for visiting and shopping at Jay Ellis Cosmetics. Following are the terms and conditions that constitutes our Shipping Policy.

Domestic Shipping Policy

[Shipment processing time]

Due to Covid-19  Our processing time is currently 3-10 business days + the USPS shipping time after the package has been dropped off. Shipping times may vary. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

[Shipment confirmation & Order tracking]

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24hrs.

International Shipping

[Customs, Duties and Taxes]

All orders  shipping to a destination outside of the USA are subject  to the import duties, fees and taxes of the destination country .

Delays in delivery may occur if your package is randomly selected by you country's Customs Department or Agency for Inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.

We are not responsible for duties, fees, or taxes that are incurred during the delivery of your order/package. 

***PLEASE NOTE THAT IT IS YOUR RESPONSIBILITY TO OBTAIN ANY NECESSARY GOVERMENTAL PERMISSION AND/OR DOCUMENTATION FOR IMPORT APPROVAL, AS WELL AS TO VERIFYAND PAY ALL IMPORT CHARGES INCLUDING DUTIES, FEES AND TAXES.

Jay Ellis Cosmetics is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim..

Please save all packaging materials and damaged goods before filing a claim.

WHEN YOU ORDER FROM JAY ELLIS COSMETICS YOU ARE AGGREEING TO OUR POLICIES